ESSENTIALS
Essentials
$149 / month
Up to 40 review responses / month
- One business location
- Checks on agreed review platforms
- Personalized response drafts
- Client approval workflow
- Monthly activity and feedback summary
Customer trust is built in public
Every review tells a story. Patterns tell you more.
Salvus24 helps businesses keep track of customer feedback, respond with care and identify repeated problems before a handful of reviews becomes a bigger reputation issue.
Beyond reply-writing
Turn review activity into a useful operating signal.
A fast, respectful response matters. So does understanding why the same complaint keeps appearing, which issues require escalation and whether your changes are improving the experience.
Review management combines day-to-day attention with a consistent process. The goal is not to make every review positive. It is to make sure feedback is seen, handled fairly and used to improve the customer experience.
01 / WATCH
Monitoring & triage
Organize new feedback, flag urgent issues and prioritize what needs a human response.
02 / RESPOND
Response support
Prepare personalized, professional drafts for the business to review and approve.
03 / LEARN
Patterns & reporting
Summarize repeated themes, response activity and customer-experience opportunities.
Straightforward monthly packages
Clear limits. A consistent process.
Choose the response volume that fits your location. Every package is scoped to one business location, with agreed platforms, business hours and approval steps confirmed during onboarding.
MOST POPULAR
Growth
$249 / month
Up to 100 review responses / month
- One business location
- Checks on agreed review platforms
- Personalized response drafts
- Client approval workflow
- Monthly theme analysis and action recommendations
HIGHER VOLUME
Professional
$349 / month
Up to 200 review responses / month
- One business location
- Checks on agreed review platforms
- Personalized response drafts
- Client approval workflow
- Monthly activity, themes and improvement priorities
All prices are in CAD per month, before applicable taxes, for one location. Response allowances are monthly limits, not guaranteed usage. Platform coverage, checking frequency, business hours, response-count rules, turnaround, and publishing permissions are confirmed in writing before service begins. Crisis response, legal advice, content-removal cases, additional locations and work beyond the package scope are quoted separately. No review removal, rating increase or business outcome is guaranteed.
The review workflow
Consistent handling, without copy-paste replies.
The exact platforms and response workflow are confirmed during onboarding. Publishing stays under the client's approval unless a different written authorization is agreed.
01 / COLLECT
Capture the signal
Gather available review information from agreed platforms and sources.
02 / CLASSIFY
Understand the issue
Separate service feedback, urgent safety concerns, suspected abuse and disputed claims.
03 / PREPARE
Draft the response
Respond with empathy, relevant facts and a suitable path to resolution.
04 / REPORT
Track what changes
Review response coverage, themes and follow-up actions over time.
What the service can include
A review process that fits your business.
MONITORING
Review watch
Agreed platform checks, review triage and escalation for sensitive cases.
RESPONSE
Human-reviewed replies
Individualized drafts that reflect your policies, tone and the facts of the situation.
INSIGHT
Monthly summary
Rating movement, review volume, common topics, response coverage and recommended fixes where data is available.
Ethical by design.
We do not buy or fabricate reviews, incentivize undisclosed reviews, coordinate fake reports, or promise to erase genuine criticism. Where a review appears to violate a platform's rules, we can help document the concern and prepare a policy-based appeal. Platform decisions remain outside our control.
Frequently asked questions
Good review management starts with honest expectations.
Can you remove a negative review?
We can help assess whether content appears to violate a platform's published rules and prepare a documented appeal. We cannot guarantee removal, and a review should not be challenged simply because it is negative.
Do you post responses automatically?
Response approval and account permissions are agreed in writing. This website does not connect to Google Business Profile, Facebook or other review platforms, and no reply is published automatically through this page.
What businesses can benefit?
Hospitality, restaurants, local services, healthcare-adjacent businesses, retailers and other customer-facing organizations can benefit when public reviews are part of how customers choose them. Scope depends on platforms, review volume and operational needs.
Do you guarantee a higher rating?
No. Ratings depend on real customer experiences, platform rules and factors outside our control. We focus on consistent response practices, useful insight and helping the business address recurring issues.
Make feedback useful
Let's build a review process your team can actually maintain.
We will discuss your platforms, review volume, approval needs and reporting expectations before proposing a scope.
Talk to Salvus24 ↗